F A Q

Frequently
Asked Questions

You want to know what are the stakes?

We’ve shared some of the most frequently asked questions to help you out.

We use Vegan leather which is a conscious alternative to animal leather, increasingly used by the most renowned fashion designers and luxury automakers like Tesla, Mercedes-Benz and Ferrari. Most sought for by those concerned with animal welfare, it’s made from polyurethane (PU), that is more eco-friendly and longer lasting than most other plastic. At VIDO, we use the highest-quality vegan leathers that give an amazing touch and feel. Water-based, solvent-free, and with increased sustainability in the production process, our vegan leather is also less harming to the environment, as the tanning and dyeing of animal leather takes loads of energy and toxic chemicals.

We know how important the size of checkers is to Backgammons lovers. Our checkers for our Large Backgammon Sets are respecting the competition size cherished by aficionados: the famous 44mm diameter standard. For our Medium Backgammon Sets, we made sure to keep a pleasant wide diameter of 29mm.

We currently offer to sizes of backgammon boards: Large Backgammon Sets: A competition set, with 44mm checkers and a handle for convenience of transport, that will look great in your living room. Dimensions: 52 x 36 x 6.5 cm / 21.0 x 14.1 x 2.6 inch. Medium Backgammon Sets: Our medium backgammon is a versatile option for passionate gamers. A classic board to use everywhere, whether at home or outdoors. Dimensions: 38 x 24.5 x 5.3 cm / 15 x 9.6 x 2.1 inch. You can find the dimensions in the product description when placing an order. 

The doubling cube is a key element of the game, enjoyed by backgammon experts. Used to raise the stakes during the game, it adds a new dimension to your strategy. We invite you to discover how to use it on the Backgammon wikipedia page (Section 1.4). Challenge your opponent and double the fun with our signature handmade crystal cube - our 'videau'!  

At VIDO, we’re strict about delivering the full pleasure of authentic backgammons. To achieve the smoothest gliding and a great touch and feel, our high-quality resin checkers undergo a precise polishing process. And our arrow carpets are made with the fine velvet traditionally used on competition boards. You will just love moving your checkers around our boards.  

If you lost a checker or a dice, don’t worry. You can order replacements on our website. Checkers can be purchased by unit, and dices by two pieces, so you don’t have to replace your all set. Click on this link to shop our accessories.  

Once you have placed your order, you will receive an email from contact@vido-backgammon.com confirming your order. If you created an account on vido-backgammon.com when you placed your order, you will also find your order in your account.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. You can see our detailed return policy by clicking here. For exchange, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You can always contact us for any return question at contact@vido-backgammon.com.

Yes. Our products are assembled in Dubai, United Arab Emirates, and can be shipped to most countries around the world.

When your parcel has been sent to our delivery company, we will send you an email containing your tracking number and the name of the courier company. With this tracking number and one of the links below, you can track your parcel’s journey from us to you!

https://www.fedex.com/fedextrack/

https://www.ups.com/track?loc=en_AE&requester=ST/

When your order has been shipped, we will send you an email containing the tracking number for your parcel. With this tracking number and the link below, you can track your parcel’s journey from us to you!

https://www.fedex.com/fedextrack/

https://www.ups.com/track?loc=en_AE&requester=ST/

On average, your order will take 3 to 4 days to arrive. We work with FEDEX and UPS, renowned express delivery companies among the fastest and most reliable in the world. Our products are assembled and stored in Dubai, United Arab Emirates. When your order is ready, we dispatch it ourselves using express delivery services. The courier company will deliver the product straight to your door, and depending on the countries, will contact you to inform you of the time of delivery. With us, your order is in good hands!

We work with FEDEX and UPS, renowned express delivery companies among the fastest and most reliable in the world. The courier company will deliver the product straight to your door, and depending on the countries, will contact you to inform you of the time of delivery. With us, your order is in good hands!

Our products are assembled and stored in Dubai, United Arab Emirates. When your order is ready, we dispatch it ourselves using FEDEX or UPS express delivery services. The courier company will deliver the product straight to your door, and depending on the countries, will contact you to inform you of the time of delivery.

Sometimes, during very busy periods like festive seasons, the delivery companies and customs services get somewhat swamped, meaning that deliveries may run slightly behind schedule. But don’t worry, your order is in good hands as we use only world class express delivery companies. You can always follow where it is using the tracking number you received by email.  And, of course, we are always available and you can contact us anytime should you have any questions.

We accept most credit/debit cards, including Visa, MasterCard, Amex.

Payment is totally secure on our website. Our payment systems are handled by Paytabs, a leader in secure online payments, and we will never share your personal information with anyone else. They are both using the latest version of Secure Socket Layer (SSL) system. All transactions data are transmitted on secure servers in encrypted form. This ensures that no one can intercept the transaction and obtain sensitive information.

We never have nor keep your bank or debit/credit card details. When you are placing your order, the payment takes place directly on the PayTabs website. PayTabs is the secure online payment systems we use.